Refund Policy

At Rick Simpson Oil Supply, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our refund policy is designed to provide you with peace of mind.

Return Eligibility

You may return items within 3 days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us: Reach out to our customer service team at Email: @ricksimpsonoilsupply.com to initiate the return process.
  2. Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
  3. Ship Your Return: Carefully package the item and ship it back to us using a trackable shipping service. Please note that you are responsible for return shipping costs.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 3-5 business days].

Exceptions

Certain items are non-returnable, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Exchanges

If you would like to exchange an item for a different size or color, please follow the same return process and place a new order for the desired item.

Customer Support

If you have any questions or need assistance regarding our refund policy, please don’t hesitate to contact our customer service team. We are here to help you!

Thank you for shopping with Rick Simpson Oil Supply! Your satisfaction is our top priority.